Terms of Service

1) Booking and confirmation

• All bookings are confirmed once we agree on the scope, date, time, and price.
• Quotes are based on the details provided. If the condition or scope differs upon arrival, we may need to adjust the time or price. We will discuss this with you first.

2) Pricing and minimum hours

• Regular home cleaning is priced from £19 per hour, minimum 2 hours.
• Deep cleans are priced from £22 per hour, minimum 3 hours.
• Office cleaning is priced from £20 per hour, based on the agreed scope, minimum 2 hours.
• Final pricing is confirmed before the service starts.

3) Customer supplies and equipment

• Customers provide cleaning products and equipment, including a vacuum and a mop, where required.
• If supplies are not available on arrival, we may be unable to complete the service as expected, or we may need to adjust what can be completed within the booked time.

4) Access, keys, and entry

• Customers are responsible for providing safe access to the property at the agreed time.
• If keys are provided, instructions must be clear. Any special access requirements should be shared in advance.

5) Cancellations and rescheduling

• If you need to cancel or reschedule, please give as much notice as possible.
• Late cancellations may be subject to a fee, depending on the timing and whether a cleaner has already been assigned and travelled.

6) Safety and working conditions

• We reserve the right to refuse or stop work if the environment is unsafe, for example, hazards, aggressive behaviour, or unsanitary conditions that were not disclosed.
• We do not handle hazardous materials unless agreed in advance.

7) Service standards and re-clean policy

• If something is missed, please notify us as soon as possible.
• We will make every effort to return within 48 hours to address the issue.
• This applies to areas included in the agreed scope.

8) Damage and breakages

• Accidents are rare, but if something is damaged, please report it promptly with details and photos where possible.
• We will investigate and respond fairly.
• JJ Cleaning Service clients and employees are insured by insurer PolicyBee. 

9) Parking and additional costs

• If parking is paid, restricted, or not available, parking costs may be added where applicable.
• We will confirm this before the service starts.

10) Privacy

We respect your privacy and will use your contact details only to manage your quote, booking, and service communications.

11) Who we are

Our website address is: https://jjcleaning.services.

12) Contact

When visitors contact us via the site, we collect the data submitted in the contact form, as well as the visitor’s IP address and the browser’s user agent string, to support spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/.

13) Cookies

If you contact us via our site, you may opt in to having your name, email address, and website saved in cookies. These are for your convenience so you don’t have to re-enter your details. These cookies will last for one year.

14) How long do we retain your data

If you contact us, your contact information and request will be retained until you request deletion.

15) What rights do you have over your data

You can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

16) Where your data is sent

Visitor contact details may be checked against an automated spam-detection service.